How can we help you?
Find answers to the most common questions about EzParcels.
Frequently Asked Questions
How do I track my parcel?
Simply enter your Tracking ID (e.g., EZ-12345) into the search bar on our homepage. You will see real-time updates regarding your parcel's location and status.
What is "Proof of Delivery"?
For security, our couriers capture a photo of the package at the drop-off location upon delivery. This photo is stored in our system as visual confirmation that your package arrived safely.
Do I need an account to track my parcel?
No! You can track any parcel as a guest just by using the Tracking Number. However, creating an account allows you to save parcels to your dashboard for easier access later.
What do I get when I sign up for an account?
Signing up gives you a personal dashboard where you can "Save" multiple tracking numbers to view them all in one place. You also get access to features like viewing global announcements and managing your profile.
Still have questions?
Our support team is available 24/7 to assist you.
Feel free to reach out to us directly via Gmail at:
johnreyluza13@gmail.com